Service Terms

1. Introduction

Welcome to Ellite Taxi (Ellite), a ride-sharing platform dedicated to providing safe, reliable, and convenient transportation. This User Agreement (“Agreement”) governs the use of our services by you as an individual Adult Users (ages 18 and older) and Teen Users (ages 13–17, with parental/guardian consent). By creating an account or using our services, you agree to comply with this Agreement, Ellite’s Safety Policy, Community Guidelines, and applicable laws in your region. Your access of Ellite services constitutes your agreement to be bound by Ellite Terms and Conditions, which establishes a contractual relationship between you and Ellite. If you do not agree with these Terms and Conditions, you may not use Ellite Services.

2. Ellite Services

Ellite will provide the ride request services to you in accordance with these Ellite Terms and Conditions. Ellite Services constitute the provision of a technology platform that enables you as a user of Ellite’s application to request a taxi service with an independent Third-Party Service Provider (Taxi Driver) that have an agreement with Ellite to provide taxi/transportation services.

Ellite Services are available only for your personal, non-commercial use. You acknowledge that:

1. Ellite does not provide you with transportation/taxi services.
2. All such transpiration/taxi services are provided by independent third-party contractors who are not employed by Ellite.
3. Ellite does not provide delivery or marketplace services.
4. Ellite accepts to provide the technology platform with Ellite Terms & Conditions.
5. Ellite is not responsible for the actions or damages by the Third-Party Service Provider Service Providers.
6. Third-Party Service Provider service providers are solely responsible for the services they provide to you.
7. License:

Subject to your compliance with Ellite’s Terms & Conditions Ellite may at its discretion grant you a limited, non-exclusive and non-transferable license to:

1. access and use Ellite Applications on your personal devices (iOS and Android) to request taxi service.
2. any rights not expressly granted herein are reserved by Ellite.
3. Restrictions:

You are not allowed to:

1. remove any copyright, trademark or other proprietary notices from nay portion of Ellite Services.
2. reproduce, modify, prepare derivative works based on, distribute, license, lease, sell, resell, transfer, transmit, publicly display, publicly perform, stream, broadcast, or otherwise exploit Ellite Services, except where expressly permitted by Ellite.
3. decompile, reverse engineer or unassembled Ellite Services.
4. ink to mirror or frame any portion of Ellite Services.
5. Cause or launch any programs or scripts for the purpose of scarping, indexing, surveying or otherwise data mining any portion of Ellite services or unduly burdening or hindering the operation and/or functionality of any aspect of Ellite services.
6. attempt to gain unauthorised access to or impair any accept of Ellite Services or its related systems or networks.

5. Provision of Ellite Services

You acknowledge that Ellite may provide certain ride request options currently referred to as “Express”, “Comfy”, Electric/Green” and “Mover” as they are.  You also acknowledge these ride request options are made available for personal taxi services only.

6. Third-Party Service Provider services and Contents

Ellite Services maybe made available or access in connection with Third-Party Service Provider services and content including advertising that Ellite does not control or influence. Once you click on a third-party link, you will be subject to that Third-Party Service Provider service provider’s terms and conditions, and Ellite will not warn you that you left Ellite Services or you are subject to the Third-Party Service Provider terms and conditions.

7. Ownership

Ellite Services and all the rights therein are and shall remain Ellite’s property.  Neither Ellite’s Terms and Conditions nor your use of Ellite Services convoy or grant to you any rights:

1. related to Ellite Services except for the limited licence granted above.
2. to use or reference Ellite’s names, logos, product, service names, trademarks or services.
3. Your Use of Ellite Services

In order to use Ellite Services you must register for and maintain an active personal rider/user account.  You must be at least 18 years of age to qualify for an Ellite rider/user account. Users under the age of 18 must be authorised by their parents or guardian to register for a user account. The parent/guardian shall be responsible for the teens use of Ellite Services including but not limited to the ride charges, repairs or cleaning that maybe required as a result of the teens use or Ellite Services.

9. Eligibility
10. Adult Users:
    1. Must be 18 years or older to create an independent account.
    1. Must provide accurate personal information, including a valid payment method, during account setup.
    1. Are responsible for all activities conducted under their account.
11. Teen Users:
    1. Must be 13–17 years old and have parental or legal guardian consent to create an account.
    1. Accounts must be linked to a parent/guardian’s Family Profile, with verification completed via the app.
    1. Teens may not create standalone accounts or use the platform without parental oversight.
12. User Requirement and Conducts

Ellite Services are not available for use by persons under the age of 18 years. You must not authorise third parties/other persons to use your account. You must not allow persons under the age of 18 years to use your account to request or receive services by the Third-Party Service Provider Service Providers unless accompanied by yourself.  You agree to take full responsibility for their acts or omissions.  You must assign or transfer your account to another individual or entity.  You are to comply with all applicable laws when accessing or using Ellite Services. You may use Ellite Services for only lawful taxi services (no transportation of unlawful or hazardous materials or individuals or performing unlawful/dangerous activities or actions including but not limited to harm or injury to public or individual property). You shall not by your use of Ellite Services cause harm, nuisance, annoyance, inconvenience or property damage neither to the Third-Party Service Provider Service Provider nor to anyone, nor to Ellite stakeholders, affiliates, employees, agents or contractors. Ellite may request you to provide proof of identity to authorise your access to use Ellite Services.

11. Commercial Electronic Messages

By creating an account or accessing Ellite Services you agree that Ellite may send you commercial messages via email, SMS, or push notifications as part of the normal business operation of your use of Ellite Services.  You agree that Ellite is obligated to include an unsubscribe feature in commercial messages. You cannot unsubscribe from transactional messages including ride receipts and support responses. These electronic communications are important for normal provision of Ellite Services to you.

12. Promotional Codes

Ellite at its sole discretion may give promotional discount coupons that maybe redeemed for discounts toward ride prices. These codes can be time bound with an expiry date, after which they cannot be used to receive price discounts.  These codes or the discounts cannot be transferred to third parties or exchanged for other forms of discounts.  Ellite reserves the right to withhold or deduct credit or other features or benefits obtained through the use of promotional coupons by you or any other use in the event Ellite reasonably determines or believes that the use or redemption of coupon was illegal, fraudulent or in violation of coupons.

13. Ellite Loyalty Points

Ellite at its sole discretion may give one Loyalty Point for every dollar you spent in ride prices including rider’s tips. For 100 Loyalty Points Ellite at its sole discretion may give promotional discount up to 10% that maybe applied to the ride price at the time of booking a ride.  Only 10% price discount can be applied at one time. The rider’s Loyalty Points balance will be reduced by 100 points in exchange for 10% ride price discount at one time.  Ellite reserves the right to without or not apply the 10% discount should Ellite reasonably determine or believe that you earned the Loyalty Points fraudulently or illegally or it was in violation of Ellite’s Terms and Conditions. You cannot transfer or send your Loyalty Points or the price discount to a Third-Party Service Provider to another user. Ellite reserves the right to review and terminate this Loyalty Points scheme or feature in Ellite Services at any time without prior notice.

14. Payment

You understand and agree that by using or accessing Ellite Services you will be charged a fee for the services you receive from a Third-Party Service Provider service provider.  Ellite will facilitate your payment of the Third-Party Service Provider service providers charges as well as Ellite’s service commission on behalf of the Third-Party Service Provider service provider. Third-Party Service Provider charges will be inclusive of tax and passenger service provider levy where applicable. The charges paid by you are final and non-negotiable and non-refundable. All the charges are immediate, and payment will be made by Ellite using your registered payment method on your Ellite user account. A receipt will be issued after the payment is successfully processed by Ellite. You acknowledge and agree that charges in certain areas or certain times of high demand can increase.  Ellite will use reasonable effort to inform you of price increases where possible. After you receive Ellite Services you will get an opportunity to rate your ride experience and you may give a tip to the tax driver as complementary feedback. 

15. Upfront Price Estimates

The ride prices for transportation/taxi services provided to you by a Third-Party Service Provider Service Provider (Taxi Driver) will be visible at the time of requesting/booking a ride before you book the ride (Upfront Price Estimates). The Upfront Price Estimate is based on a number of factor such as pick up and drop off locations, travel distance, time of ride, multiple stop locations, and routes.  Upfront Price Estimates are approximate price only and does not guarantee a price certainty.  Ellite reserves the right to review and change fare rates from time to time to reflect inflation and changes in the consumer price index CPI.

16. Ride Cancellations

Rider can cancel a ride before the Third-Party Service Provider arrives at your pickup location.  However, a cancellation fee may apply.  The cancellation charges will be visible to you at the time of cancellation on Ellite Application. If a ride is cancelled by the Third-Party Service Provider service provider before the Third-Party Service Provider service provider arrives at your pickup location, you will not be charged. 

17. Account Responsibilities
18. Account Security: Users must keep login credentials confidential and report unauthorized access immediately via email at [email protected].
19. Accurate Information: Users must provide truthful information during registration and update it as needed.
20. Teen Account Restrictions:
    1. Parents/guardians are responsible for monitoring teen account activity and approving ride requests.
    1. Teens maybe restricted from requesting late-night rides (10 PM–5 AM) unless explicitly authorized by a parent/guardian.
21. Safety and Conduct
22. General Safety: All users must adhere to Ellite’s Safety Policy, including:
    1. Verifying driver and vehicle details by using the One Time Password (OTP) before entering a vehicle.
    1. Using in-app safety features like trip sharing, emergency buttons, and reporting tools.
    1. Complying with local traffic and safety regulations.
23. Teen-Specific Safety:
    1. Teens must complete a safety checklist in the app (e.g., verifying driver name, vehicle details) before starting a ride.
    1. Parents/guardians receive real-time trip notifications and track the ride.
    1. Drivers transporting teens undergo enhanced background checks and training.
24. Prohibited Conduct: All users are prohibited from:
    1. Engaging in harassment, discrimination, or violence.
    1. Using alcohol, drugs, or tobacco during rides.
    1. Carrying weapons (except licensed security personnel, where permitted by law).
    1. Violators face account suspension or termination.
25. Ride Usage
26. Booking and Payment:
    1. You may book rides directly and are charged via their registered payment method.
    1. Teen rides are booked through the parent/guardian’s Family Profile, with payments processed via the parent’s payment method or the teens registered card on the profile.
    1. Fares, fees, and cancellation policies are outlined in the app and subject to change.
27. Ride Restrictions:
    1. Teens are limited to single-destination trips with parents’ approval.
    1. Vehicles must not exceed manufacturer-specified passenger or cargo limits.
28. Cancellations: Users may cancel rides per the app’s cancellation policy, but repeated cancellations may incur fees or account restrictions.
29. Privacy and Data
30. Data Collection: Ellite collects personal and ride data as outlined in our Privacy Policy, in compliance with laws like GDPR Australia (NSW).
31. Teen Privacy:
    1. Parents/guardians have access to teen trip history and safety reports but cannot view in-app messages without consent, except in safety investigations.
    1. Teen data is encrypted and protected with strict access controls.
32. Data Security: All communications and trip data are encrypted, with phone numbers anonymized during driver-user interactions.
33. Incident Reporting and Resolution
34. Reporting: Users can report safety or service issues via email [email protected].
35. Teen Incidents: Reports involving teens are handled by a dedicated team, with parents/guardians informed of outcomes while respecting teen privacy.
36. Dispute Resolution: Disputes are resolved through our support team, with escalation to arbitration if needed, per local laws.
37. Repair and Cleaning Charges
38. You shall be responsible for the costs of repairs for damages to or necessary cleaning of the Driver’s (Third Part Provider) vehicle or property resulting from your use of the Ellite Services. In the event a Third-Party Service Provider Service Provider reports the need for repair or cleaning, and such repair or cleaning is verified by Ellite or its affiliates, Ellite reserves the right to facilitate payment for the costs of such repair or cleaning using your payment method registered with your account on Ellite platform. The amounts will be transferred to the Third-Party Service Provider Service Provider and is non-refundable.
39. Parent/Guardian of Teen shall be responsible for repairs to or cleaning of the Third-Party Service Provider Service Provider’s vehicle or property resulting from Teen’s use of Ellite Services.  Ellite reserves the right to facilitate payment for the costs of such repairs or cleaning using either the Parent/Guardian’s payment method registered with their account, or the payment method registered with the Teen’s account.  The amounts will be transferred to the Third-Party Service Provider Service Provider and is non-refundable.
40. Liability and Disclaimers

The limitations and disclaimer in this section do not limit liability or alter your rights as a consumer that cannot be excluded under applicable laws including Australian Consumer Laws.

1. User Responsibility: Users are responsible for their conduct and any damages or cleaning of the car caused during rides.
2. Platform Limitations: Ellite is not liable for incidents beyond Ellite control, such as accidents caused by third parties, subject to applicable law.
3. Teen Liability: Parents/guardians are responsible for damages or violations caused by teen users.
4. Termination

Ellite reserves the right to suspend or terminate your access to use Ellite Services where Ellite suspects that:

1. You have or are likely to breach Ellite Terms and Conditions, Community Guidelines or Safety Policy.
2. You do not qualify to user Elliet Services.
3. You or others may be at a risk of harm because of your use of regulated substances including but not limited to alcohol, drugs etc. 
4. Teen Accounts: Parental/Guardian accounts may be restricted if teen users violate Ellite Terms and Conditions, Community Guidelines or Safety Policy.
5. Disclaimer

Ellite Services is provided to you “as is” and “as available” at time of ride request on Ellite platform. Ellite and all its affiliate disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these Ellite Terms and Conditions and including any supplemental terms where applicable, including any implied warranties of merchantability, fitness for purposes, non-infringement, and make no representations, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, comfort, safety or ability of Third-Party Service Provider Service Providers. You agree that all risks arising from your use of Ellite Services remain solely with you to the maximum extent under applicable Australian Consumer Laws.

26. Liability

Ellite’s liability for a failure to comply with a consumer guarantee is limited to:

1. In the case of goods supplied to you as part of Ellite Services, the replacement of the relevant goods or the repair of the goods, or the payment of the cost of replacing the goods or acquiring the equivalent goods.
2. In the case of services supplied to you as part of Ellite Services, the supply of the relevant services again, or the payment of cost of resupplying the services, or provide you with a price discount equivalent to the ride price you paid on Ellite platform.

In no event whatsoever shall Ellite’s and its affiliate’s total combined liability to you in connection with Ellite Services for all damages, losses, and causes of actions whether in contract, in tort including negligence, in equity, by operation of law or otherwise exceed one thousand Australian Dollars (AUD $1000).

27. Liability Exclusions

Ellite’s and its affiliates’ liability to you for a breach of any condition, warranty or terms of Ellite’s Terms and Conditions that is not a breach of a consumer guarantee is also limited in the following ways:

1. Ellite and its affiliates shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages including lost profits, lost data, loss of data, death, personal injury, or property damages related to, in connection with, or otherwise resulting from any use of the Ellite Services, even if Ellite and its affiliates have been advised of possibility of such damages.
2. Ellite and its affiliates shall not be liable for damages, liability or losses arising from your use of or your reliance on Ellite Services or your inability to access or use Ellite Services.
3. Any transactions or relations between you and any Third-Party Service Provider Service Provider or Ellite affiliates, even if Ellite or its affiliates has been advised of such damages.
4. Ellite and its affiliates shall not be liable for delay or failure in performance resulting from causes beyond Ellite’s or its affiliate’s reasonable control. You also acknowledge that Third-Party Service Provider transportation providers/taxi drivers providing transportation services requested through some request brands may offer ridesharing or peer to peer transportation services and may not be professionally licenced or permitted.
5. Third Paty Services

You may use Ellite Services to request or schedule a ride from Third-Party Service Provider service providers/taxi drivers, but you agree that Ellite has no responsibility or liability to you related to the taxi/transportation services you receive from Third-Party Service Provider service providers.

29. Complaints

Ellite maintains a complaints management framework and will manage this framework for Ellite on behalf of the Third-Party Service Provider Service Providers in a reasonable way and in accordance with the Australian Consumer Law. Ellite will endeavour to operate these complains procedure in a reasonable and fair manner. In addition, you have the right to make a complain to fair trading or consumer law body. 

Any proceedings including all documents or briefs submitted by the parties from a mediator or correspondence, order or wards issued by any arbitrator shall remain strictly confidential and shall not be disclosed without the written consent from the other party.

30. Indemnity

You agree to indemnify and hold Ellite and its affiliates, their offices, founder, directors, employees, agents harmless from any and all claims, demands, losses, liabilities, and expenses including attorney’s fees, arising out of or in connection with:

1. your use of Ellite Services or services you receive through your use of Ellite Services.
2. Your breach or violations of any of Ellite’s Terms and Conditions.
3. Ellites’ use of your user generated content.
4. Your violations of the rights of any Third-Party Service Provider including but not limited to Third-Party Service Provider service providers’ losses.
5. Modifications

Ellite reserves the right to update this Agreement. Users will be notified of changes via the app or email, with continued use constituting acceptance.

32. Governing Law – Dispute Resolution

There are several mechanisms available to you to address and resolve any disputes, conflict, claim or controversy arising out of or in connection with or relating to Ellite Services or these terms including those relating to its validity or enforceability.  Ellite operates a Complaints process to allow you address your issue in relation to Ellite Services, its affiliates and Third-Party Service Provider Service Providers.

These Ellite terms and Conditions shall be exclusively governed by and construed in accordance with the relevant laws of New South Wales Australia excluding its rules on conflicts of laws.  The Viena Convention on the International Sales of Goods of 1980 (CISG) shall not apply. 

33. General

You may not assign or transfer these Ellite Terms and Conditions in whole or in part without Ellite’s prior written approval. You give your approval to Ellite to assign or transfer these Ellite Terms and Conditions in whole or in part including to a subsidiary or affiliate, an acquirer of Ellite equity, business or assets, or to a successor or merger. No joint venture, partnership, or agency exists between you, Ellite or any Third-Party Service Provider Service Provider as a result of the contract between you and Ellite or your use of Ellite Services.

If any of the terms and conditions of this agreement is held to be illegal, invalid, or enforceable in whole or in part under any law those terms and conditions shall deemed to not to form part of Ellite Terms and Conditions, but the legality, validity and enforceability of other Terms and Conditions remain unaffected. Nothing in this clause limits your rights as a consumer that cannot be excluded under applicable law including the Australian Consumer Law. 

34. Acknowledgment

By creating an account or using Ellite Services, users and parents/guardians (on behalf of Teen users) acknowledge and agree to this User Agreement and related policies.